All charges are shown in CDN Dollars. Payments are to be made in Canadian dollars. Alexram Webhosting accepts the following types of payment:

- Credit card (VISA and  MasterCard)
- 2Checkout
- PayPal
- Money Order
- Cheque

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Alexram Webhosting your credit card information, you authorize Alexram Webhosting to automatically charge your credit for charges that apply to your account.  Alexram Webhosting will then automatically charge your credit card on the next Account Statement Date.

If you provide Alexram Webhosting your Paypal email address, or 2Checkout accounts, you authorize Alexram Webhosting to automatically charge your Paypal account or 2Checkout accounts for charges that apply to your account. 

You are responsible for directly updating, or notifying Alexram Webhosting, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status), or your Paypal account.

Customers not paying by credit card or Paypal, agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. All past due and unpaid balances are subject to collection, where you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Billing Cycles (Terms)
Alexram Webhosting offers two Billing Cycles (terms) for webhosting charges:

-Quarterly (3 Months)
-Yearly (12 months)

The Billing Cycle begins on the webhosting Package Activation Date.
All additional features added to an account are charged monthly. Additional items are non-refundable.

Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the webhosting Package’s Billing Cycle. Webhosting Package renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Webhosting Package are renewed for the same billing cycle. If you wish to cancel your webhosting Package before  renewal, please refer to the Cancellation section below.


Fees
Returned (NSF) Cheques
Alexram Webhosting charges a $25.00 fee for returned (NSF) cheques. Customers that issue an NSF cheques will be required to submit future payments with a certified cheque or money order. 

Credit Card Chargebacks
A $25.00 charge-back fee will be assessed for each credit card charge-back received by Alexram Webhosting.


Cancellations
Webhosting plans will automatically renew until a plan is cancelled. Cancellation of service requests may be submitted by email or by mail to:
 

Please include the domain name to be cancelled, the reason for cancellation and a telephone number in case we need to get in touch with you.

Cancellation requests must be received by Alexram Webhosting a minimum of ten (10) days prior to the end of your Billing Cycle. Cancellations submitted later than this time may result in automatic renewal of your webhosting plan. Cancellations become effective on the day processed by Alexram Web Hosting. Alexram Webhosting is unable to cancel your account effective for a future date. Alexram Webhosting will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Alexram Webhosting as soon as possible. 

Alexram Webhosting reserves the right to cancel any account, at any time, without notice, for any reason Alexram Webhosting considers appropriate.


Refund Policy
Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days. 


Miscellaneous
Alexram Webhosting policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.